Frequently asked questions

Can I get a quote?
Absolutely! Simply fill out the form here. Our sales team aims to respond within 1 business day. If you need a quote sooner than that, please call us.
Can I meet with you at my event space?
Generally speaking, an on-site consultation isn’t needed – pictures of the space is usually enough for us to go on. However, for custom installations, an on-site consultation may be required and is available on select weekdays for an additional fee, which may be waived depending on the total value of your order.
Do you take same-day orders?

Generally speaking, we do not take same-day orders.

How far in advance should I place my order?
Orders should be placed as early as possible. Delivery/installation slots are filled on a first-come first-served basis.
What areas do you service?
When ordering directly through our website, deliveries may be booked for zipcodes in San Francisco, California and the immediate surrounding areas.
 
For larger orders, we routinely offer delivery/installation further afield to Silicon Valley, Napa, Sonoma, Marin and San Mateo counties. Delivery/installation in these areas cannot be booked automatically through our website – please contact us directly.
 
For special, larger events, we are able to travel nationwide.
What is the delivery fee?

The delivery fee depends on:

  • the delivery location
  • time of day
  • size/value of the order

When ordering directly through our website, the delivery fee will be calculated at checkout.

Do you provide a takedown service?
For larger scale installations, we can revisit your event space and remove the balloons for an additional fee.
 
Certain products on our website (some arches and columns, for example) require a takedown and this fee is calculated at checkout.
 
If contacting us directly about your order, please let us know in advance if you think you need a takedown. Our sales team can advise you if we need to return to collect a structure/equipment.
Can I pick up my order?
Yes. We offer pickup from our workshop in San Francisco. Address is 115 Clement St, SF, CA 94114.
 
Please note: orders cannot be placed at our workshop. Please place your order on our website and select pickup at checkout or contact us ahead of time to place your order.
How do I pay for my order?
When ordering on our website, payment for your order is take at checkout. We take Visa, Mastercard and American Express.
 
If contacting us directly, we may take payment over the phone or we can send an invoice that you may pay online with credit/debit card.
 
Your order will not be finalized until payment in full is received.
 
For schools, organizations, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.
What is your cancellation policy?
Once your order is placed, the pickup/delivery time slot is reserved for you and supplies to complete your order are purchased.
 
Orders canceled 30 days or more prior to the pickup/delivery date are eligible for store credit equal to monies paid, however no refund will be given.
 
Orders canceled less than 30 days prior to the pickup/delivery date are not eligible for refund.
How long will my balloons last?

Check flotation times here

Are the balloons biodegradable? Can they be recycled?
Our latex balloons are made of natural rubber latext tapped directly from rubber trees. Other than a pigment for color, very little else is added to them and they will biodegrade in about 2 years – about the same rate as a dead oak leaf.
 
Foil / mylar balloons are not biodegradable but can be recycled.
Do you offer custom printed balloons?
Yes we do. Minimum orders and production lead times apply. Please contact us to see if this is available in your timeframe and for a quote.