Frequently asked questions
Do you take same-day orders?
Generally speaking, we do not take same-day orders.
What areas do you service?
For larger orders, we routinely offer delivery/installation further afield to Silicon Valley, Napa, Sonoma, Marin and San Mateo counties. Delivery/installation in these areas cannot be booked automatically through our website – please contact us directly.
What is the delivery fee?
- time of day
- size/value of the order
When ordering directly through our website, the delivery fee will be calculated at checkout.
Do you provide a takedown service?
For larger scale installations, we can revisit your event space and remove the balloons for an additional fee.
Certain products on our website (some arches and columns, for example) require a takedown and this fee is calculated at checkout.
Can I pick up my order?
Please note: orders cannot be placed at our workshop. Please place your order on our website and select pickup at checkout or contact us ahead of time to place your order.
How do I pay for my order?
When ordering on our website, payment for your order is take at checkout. We take Visa, Mastercard and American Express.
If contacting us directly, we may take payment over the phone or we can send an invoice that you may pay online with credit/debit card.
Your order will not be finalized until payment in full is received.